What to Expect

Espy-Wright.jpg Welcome! Thank you for choosing New Albany Animal Clinic for your pet’s care

“The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown.”

We understand this and that is why client education and participation is incredibly important to us. We want to do everything in our power to ease your fears regarding everything from routine shots to advanced surgical procedures. We want your visit to be an enjoyable experience for both you and your pet. We are all animal lovers here and we work hard to create a warm, inviting and comfortable environment for you and your pet.

When you check in with our front desk you’ll be greeted by one of our friendly and courteous team members (or work family as we like to call them!). If you have already completed your “check-in” form on the website you will be ready to go to a room; if not one will be provided for you to fill out. We know you are busy and we do everything in our power to stay on schedule and are proud to average less than a three minute wait time!

A member of our medical staff will soon meet you in the lobby and bring you into an examination room where we will ask a few questions and review information. Your pet will then be weighed and we will measure your pet’s vital signs – just like when you go for a visit to your doctor!

A veterinarian will then meet you and your pet and spend some time talking with you to address your concerns, pet’s history, recommend additional diagnostic testing if needed, and create your pet’s individual care plan.

If additional testing is necessary, New Albany Animal Clinic is a modern facility with state of the art diagnostic equipment and an in-house laboratory, so most tests can be performed here which alleviates much of the “waiting” stress associated with medical appointments.

If you’d like to pre-submit information before your arrival, please visit ourForms page

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